Terms and conditions

Booking information and terms and conditions

Deposit

Your reservation is already bound from the time of the written booking process.
After you receive the booking confirmation, we request a deposit of 30 % of the total sum. The remaining amount will be due on the day of your departure.

Our bank details:

Raiffeisenbank Hermagor
Account holder: Stabentheiner Gottfried
IBAN: AT43 3954 3000 0005 4908
BIC: RZKTAT2K543

Additional costs

Additional costs like ski passes, phone, massages, drinks etc. have to be paid IN CASH on the day of your departure.

Booking/Payment

We request a timely deposit which is free of charge, as well as the payment of the remaining amount in cash at the day of departure after the examination of your bill.
Your reservation is already bound from the time of the written booking process.
The person who books or the organizer is liable for all the fellow travelers, providing that there is only one booking address, in particular for the correct incoming payments of the total sum.

Arrival/Departure

Check-in from 2.00 p.m.
Check-out until 10.00 a.m.

For early departure or late arrival you will be charged the price for the room, which is 70% of the total sum.
An adequate travel cancellation insurance is highly recommended. Without a travel insurance you have no custody and you take well-known hazards.

Cancellation

The cancellation conditions given below are valid from the time of the booking confirmation written by our customer. Basis therefore is the date of your booking:

  • Rooms may be cancelled free of charge 30 days prior to the arrival date,
  • If you cancel your room between 29 and 15 days prior to the arrival date you are charged 30 % of the total sum
  • If you cancel your room between 14 and 5 days prior to the arrival date you are charged 50 % of the total sum,
  • If you cancel your room between 4 days prior to the arrival and your arrival date you are
    charged 75 % of the total sum.

General

Our hotel is a non-smoking building. Pets are not allowed. Parents are liable for their children, in particular when they use toys or our leisure equipment such as: trampoline, swing, swimming pool, tricycle, bikes, etc. If there happen any accidents during the hiking or biking tours, accompanied by your host, he/she assumes no liability for people involved in such accidents.

A conclusion of contract comes off when the person declares in written form that he/she accepts the offer. A booking made orally cannot be accepted. All prices, additional costs and discounts are in Euro including the VAT.

For all litigations that emerge from the tourist travel contract, is stipulated as place of execution and place of jurisdiction A-9620 Hermagor, whereas in case of litigation the Austrian law is applied.

The ineffectiveness of single conditions does not implicate the ineffectiveness of the entire rules and standards.

Ownership: Pension – Appartement Kristall
Owner: Stabentheiner Gottfried
Address: A-9631 Tröpolach Nr. 158

IBAN: AT43 3954 3000 0005 4908
BIC/SWIFT: RZKTAT2K543

Place of jurisdiction: A-9620 Hermagor; the Austrian law is applied
Telephone number: 0043 (0) 4285 84128
Fax: 0043 (0) 4285 84128-40

 

The terms and conditions of hotel business are valid. You get detailed information via the following link: AGBs.

 

Travel cancellation insurance

Since it is not possible to predict the future, you should take necessary precautions by purchasing your travel insurance. Here you find all the details.